> ## Documentation Index
> Fetch the complete documentation index at: https://help.kuverbooks.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Viewing and Managing Website Contact Messages in Kuvera Arc

> Learn how to use the Contacts Listing Page in Kuvera Arc to browse, search, filter, and review general messages submitted through your e-commerce website.

The Contacts Listing Page captures general messages, questions, and support requests submitted through the contact form on your e-commerce website. Use it to review non-purchase communication separately from purchase-intent enquiries.

<Info>
  Contacts are different from Enquiries. **Enquiries** reflect purchase intent, while **Contacts** reflect general communication such as questions, concerns, or support requests.
</Info>

## Access Contacts

<Frame caption="Enquiries & Contacts in the E-Commerce Management sidebar" />

<Steps>
  <Step title="Open E-Commerce Management">
    In the left navigation panel, click **E-Commerce Management**.
  </Step>

  <Step title="Select Enquiries & Contacts">
    Click **Enquiries & Contacts**. The page opens with the **Enquiries** tab active by default.

    <Frame caption="Enquiries & Contacts page" />
  </Step>

  <Step title="Switch to Contacts">
    Click the **Contacts** tab at the top of the page. The listing updates to show general contact message records.

    <Frame caption="Contacts tab" />
  </Step>
</Steps>

## Contacts table

The Contacts tab displays messages submitted through your website's contact form.

<Frame caption="Contacts Listing Page" />

<CardGroup cols={2}>
  <Card title="SN" icon="hashtag">
    Serial number of the contact record in the current listing.
  </Card>

  <Card title="Customer Name" icon="user">
    Name submitted by the customer on the contact form.
  </Card>

  <Card title="Phone Number" icon="phone">
    Customer phone number provided in the form.
  </Card>

  <Card title="Customer Email" icon="envelope">
    Customer email address.
  </Card>

  <Card title="Contact Date" icon="calendar-days">
    Date the contact message was submitted.
  </Card>

  <Card title="View" icon="eye">
    Opens the contact detail panel for the record.
  </Card>
</CardGroup>

<Note>
  The listing view is read-only. You cannot edit or delete contact records from this page.
</Note>

## Search contacts

Use the search bar to locate a specific customer or message.

<Frame caption="Search contacts" />

You can search by:

* Customer name
* Email address
* Phone number
* Other identifying details available in the listing

<Tip>
  Search by email address to find messages from a specific customer, especially if they submitted the contact form more than once.
</Tip>

## Filter contacts by date

Use **Filter Data** to narrow the Contacts listing to a specific date range.

<Frame caption="Contacts filter panel" />

<Steps>
  <Step title="Open the filter panel">
    Click **Filter Data** on the Contacts Listing Page.
  </Step>

  <Step title="Set your date range">
    Enter a **start date** and an **end date** to show only contact records submitted during that period.
  </Step>

  <Step title="Apply or clear the filter">
    Click **Apply Filter** to update the listing, or click **Clear** to return to the full unfiltered view.
  </Step>
</Steps>

<Note>
  Filters on the Contacts tab apply only to contact records. The Enquiries tab has its own separate listing and filters.
</Note>

## View a contact message

Open a contact record to read the full message submitted by the customer.

<Steps>
  <Step title="Find the contact record">
    Locate the record in the Contacts table using search or date filters.
  </Step>

  <Step title="Click View">
    Click the **View** icon on the corresponding row.

    <Frame caption="View contact action" />
  </Step>

  <Step title="Review the detail panel">
    The contact detail panel opens with customer information and the full customer concern.

    <Frame caption="Contact detail panel" />
  </Step>

  <Step title="Close the preview">
    Click **Close Preview** to return to the Contacts Listing Page.
  </Step>
</Steps>

## Contact detail contents

<Tabs>
  <Tab title="Customer information">
    The customer information section shows:

    * **Customer Name** — name the customer provided
    * **Phone Number** — customer contact number
    * **Customer Email** — customer email address
    * **Contact Date** — date the message was submitted

    Use the email address or phone number to follow up through your preferred communication channel.
  </Tab>

  <Tab title="Customer concern">
    The **Customer Concern** section shows the full message submitted through the website contact form.

    Read this carefully before responding so your reply addresses the customer's actual question, issue, complaint, or request.
  </Tab>
</Tabs>

## Manage contact messages

<AccordionGroup>
  <Accordion title="Respond to a message">
    Kuvera Arc stores the contact record but does not send replies automatically. Use the customer's email address or phone number to respond through email, phone, or your support platform.
  </Accordion>

  <Accordion title="Track handled messages">
    If your setup does not include a status or resolution field on contact records, maintain a separate tracking process to record which messages have been answered.
  </Accordion>

  <Accordion title="Treat sales-related contacts carefully">
    If a contact message contains product interest or buying intent, check the **Enquiries** tab for a related enquiry record. You may want to treat it as a sales opportunity.
  </Accordion>

  <Accordion title="Handle missing contact details">
    If phone or email is missing, the field may have been optional on your website form. Review your website form configuration if those fields should be required.
  </Accordion>
</AccordionGroup>

<Warning>
  Contact records are read-only and reflect what the customer submitted through your website. Verify details directly with the customer if needed before taking action.
</Warning>

<Tip>
  Review the Contacts Listing Page regularly and filter by recent dates to make sure customer messages are not missed.
</Tip>