> ## Documentation Index
> Fetch the complete documentation index at: https://help.kuverbooks.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Enquiries and Contacts: Managing E-Commerce Interactions

> Learn how Kuvera Arc's Enquiries and Contacts module helps you track purchase-intent records and general website messages from your e-commerce store.

The Enquiries & Contacts module helps you manage customer interactions from your e-commerce website. Use it to separate purchase-intent records from general contact messages, so your team can prioritize sales follow-ups and customer support requests appropriately.

<Info>
  Enquiries and Contacts are stored as separate record types within the same module. This helps you prioritize sales opportunities while still managing general communication in one place.
</Info>

## Record types

Kuvera Arc separates e-commerce interactions based on customer intent.

<Tabs>
  <Tab title="Enquiries">
    An **Enquiry** is a purchase-intent record. It is created when a customer takes an action that suggests they are interested in buying, such as adding products to a cart, moving through checkout, or submitting a product purchase request.

    Use Enquiries as pre-sales leads for proactive follow-up.
  </Tab>

  <Tab title="Contacts">
    A **Contact** is a general communication record. It is created when a customer submits the contact form on your e-commerce website to ask a question, request support, share a concern, or get more information.

    Use Contacts for customer service and general communication handling.
  </Tab>
</Tabs>

## Access Enquiries & Contacts

<Frame caption="E-Commerce Management in the sidebar" />

<Steps>
  <Step title="Open E-Commerce Management">
    In the left navigation panel, click **E-Commerce Management**.
  </Step>

  <Step title="Select Enquiries & Contacts">
    Click **Enquiries & Contacts** from the menu. The page opens with the **Enquiries** tab active by default.

    <Frame caption="Enquiries & Contacts page" />
  </Step>

  <Step title="Switch record types">
    Use the **Enquiries** and **Contacts** tabs to move between purchase-intent records and general messages.
  </Step>
</Steps>

## Module layout

The Enquiries & Contacts page uses two tabs with a consistent layout.

<CardGroup cols={2}>
  <Card title="Enquiries tab" icon="cart-shopping">
    Shows customers who have shown purchase intent through cart, checkout, or product interest activity.
  </Card>

  <Card title="Contacts tab" icon="address-book">
    Shows general messages submitted through the website contact form.
  </Card>

  <Card title="Search" icon="magnifying-glass">
    Search by customer name, email, or another keyword to find records quickly.
  </Card>

  <Card title="Filter Data" icon="filter">
    Narrow records by date range to focus on a specific period of activity.
  </Card>
</CardGroup>

## Enquiries tab

The **Enquiries** tab is the default view when you open the module. It lists customers who have shown purchase intent on your e-commerce website.

<Frame caption="Enquiries tab" />

<AccordionGroup>
  <Accordion title="What it shows">
    Enquiries may include cart activity, checkout activity, product purchase requests, or other purchase-intent interactions from your e-commerce website.
  </Accordion>

  <Accordion title="How to use it">
    Use this tab to identify potential buyers, review products they were interested in, and prioritize follow-up.
  </Accordion>

  <Accordion title="Record details">
    Open an enquiry record to review customer information, interested products, and the estimated value of the enquiry.
  </Accordion>
</AccordionGroup>

## Contacts tab

The **Contacts** tab lists general website messages submitted through your contact form.

<Frame caption="Contacts tab" />

<AccordionGroup>
  <Accordion title="What it shows">
    Contacts include customer name, phone number, email address, submission date, and message details.
  </Accordion>

  <Accordion title="How to use it">
    Use this tab for support requests, questions, general communication, and customer service follow-up.
  </Accordion>

  <Accordion title="Record details">
    Open a contact record to read the full message submitted by the customer.
  </Accordion>
</AccordionGroup>

## Search and filter records

Both tabs include search and date-range filtering.

<Frame caption="Search and Filter Data controls" />

<CardGroup cols={2}>
  <Card title="Search records" icon="magnifying-glass">
    Search by customer name, email, phone number, or keyword.
  </Card>

  <Card title="Date range filter" icon="calendar-days">
    Filter records by submission or activity date.
  </Card>
</CardGroup>

<Tip>
  Use date filters to review a specific campaign period, sales period, or support window.
</Tip>

## View record details

Records in this module are view-only. You can open any enquiry or contact to see full details, but you cannot edit or delete the submitted information from within Kuvera Arc.

<Steps>
  <Step title="Choose a tab">
    Open either **Enquiries** or **Contacts**.
  </Step>

  <Step title="Find the record">
    Use search or filters to locate the record you want to review.
  </Step>

  <Step title="Open the details">
    Click the available view or action option for the record.

    <Frame caption="Record details view" />
  </Step>
</Steps>

<Info>
  Read-only records protect the integrity of customer interaction history.
</Info>

## How records are created

Records are generated automatically from your connected e-commerce website.

<CardGroup cols={2}>
  <Card title="Enquiries" icon="cart-shopping">
    Created when customers engage with product purchase flows, such as cart, checkout, or product interest actions.
  </Card>

  <Card title="Contacts" icon="address-book">
    Created when customers submit the contact form on your website.
  </Card>
</CardGroup>

<Note>
  If you are not seeing enquiries or contacts, verify that your e-commerce website is connected to Kuvera Arc and that the relevant forms or checkout flows are active.
</Note>

## System behavior

<AccordionGroup>
  <Accordion title="Automatic creation">
    Enquiry and Contact records are created automatically from e-commerce activity. Manual entry is not required.
  </Accordion>

  <Accordion title="Separate record types">
    Enquiries and Contacts are stored separately and accessed through their respective tabs.
  </Accordion>

  <Accordion title="Read-only listings">
    Listing views are read-only. Records cannot be edited from within Kuvera Arc.
  </Accordion>

  <Accordion title="Details view">
    You can open any record to review its full details in a side panel or modal.
  </Accordion>

  <Accordion title="Search and filters">
    Search and date-range filters are available on both tabs.
  </Accordion>
</AccordionGroup>

<Tip>
  Use **Enquiries** for sales pipeline visibility and customer conversion follow-up. Use **Contacts** for support handling and general communication.
</Tip>