> ## Documentation Index
> Fetch the complete documentation index at: https://help.kuverbooks.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Browse and Filter Purchase-Intent Enquiries in Kuvera Arc

> Learn how to use the Enquiries Listing Page in Kuvera Arc to browse, search, and filter e-commerce customers who have shown purchase intent.

The Enquiries Listing Page helps you monitor customers who have shown purchase intent on your e-commerce website. Each enquiry represents a customer interaction such as adding products to a cart, starting checkout, or showing interest in a product.

<Info>
  Enquiry records are created automatically from e-commerce website activity. They represent purchase-intent interactions, not general contact messages.
</Info>

## Access Enquiries

<Frame caption="Enquiries & Contacts in the E-Commerce Management sidebar" />

<Steps>
  <Step title="Open E-Commerce Management">
    In the left navigation panel, click **E-Commerce Management**.
  </Step>

  <Step title="Select Enquiries & Contacts">
    Click **Enquiries & Contacts**. The page opens with the **Enquiries** tab selected by default.

    <Frame caption="Enquiries tab" />
  </Step>

  <Step title="Confirm the Enquiries tab">
    Verify that **Enquiries** is active. If the Contacts listing is visible, click **Enquiries** to switch back.
  </Step>
</Steps>

## Enquiries table

The Enquiries table shows purchase-intent records from your e-commerce website. Each row represents a customer and the product interaction captured from the website.

<Frame caption="Enquiries Listing Page" />

<CardGroup cols={2}>
  <Card title="SN" icon="hashtag">
    Serial number of the enquiry record in the current listing.
  </Card>

  <Card title="Customer Name" icon="user">
    Full name of the customer who showed purchase intent.
  </Card>

  <Card title="Phone Number" icon="phone">
    Customer phone number submitted through the e-commerce flow.
  </Card>

  <Card title="Customer Email" icon="envelope">
    Customer email address.
  </Card>

  <Card title="Enquiry Date" icon="calendar-days">
    Date the enquiry or purchase-intent record was created.
  </Card>

  <Card title="Product Code" icon="barcode">
    Product code associated with the enquiry.
  </Card>

  <Card title="View" icon="eye">
    Opens the enquiry detail panel for the record.
  </Card>
</CardGroup>

<Note>
  The listing view is read-only. You cannot edit or delete enquiry records from this page.
</Note>

## Search enquiries

Use the search bar to locate a specific customer or enquiry.

<Frame caption="Search enquiries" />

You can search by:

* Customer name
* Email address
* Phone number
* Other identifying details

<Tip>
  If a customer submitted multiple enquiries, search by email address to find their related records quickly.
</Tip>

## Filter enquiries by date

Use **Filter Data** to review enquiries from a specific period, such as last week, this month, or a campaign window.

<Frame caption="Enquiries filter panel" />

<Steps>
  <Step title="Open the filter panel">
    Click **Filter Data** on the Enquiries Listing Page.
  </Step>

  <Step title="Set a date range">
    Enter a **start date** and **end date**.
  </Step>

  <Step title="Apply or clear the filter">
    Click **Apply Filter** to update the listing, or click **Clear** to return to the full list.
  </Step>
</Steps>

<Note>
  The date filter applies only to the **Enquiries** tab. The **Contacts** tab has its own separate listing and filters.
</Note>

## View enquiry details

Open an enquiry to review the full customer and product information.

<Steps>
  <Step title="Find the enquiry">
    Locate the enquiry in the listing table using search or date filters.
  </Step>

  <Step title="Click View">
    Click the **View** icon on the enquiry row.

    <Frame caption="View enquiry action" />
  </Step>

  <Step title="Review the detail panel">
    A detail panel opens with customer information, product details, and a summary.

    <Frame caption="Enquiry detail panel" />
  </Step>
</Steps>

## Detail panel contents

<Tabs>
  <Tab title="Customer information">
    The customer section shows:

    * **Customer Name** — name submitted through the e-commerce flow
    * **Phone Number** — customer contact number
    * **Customer Email** — customer email address
    * **Enquiry Date** — date the enquiry was recorded
  </Tab>

  <Tab title="Product details">
    The product section lists items the customer expressed interest in purchasing.

    It may include:

    * Product name and identification
    * Pricing information per product
    * Quantity selected or requested, where applicable
  </Tab>

  <Tab title="Summary">
    The summary section shows:

    <CardGroup cols={2}>
      <Card title="Total Quantity" icon="calculator">
        Combined quantity of all products included in the enquiry.
      </Card>

      <Card title="Total Price" icon="money-bill">
        Combined estimated value of all products in the enquiry.
      </Card>
    </CardGroup>
  </Tab>
</Tabs>

When you are done, click **Close Preview** to return to the Enquiries Listing Page.

## Use enquiry records

<AccordionGroup>
  <Accordion title="Follow up with customers">
    Use the customer's email address or phone number from the enquiry detail panel to contact them through your preferred channel.
  </Accordion>

  <Accordion title="Review missing product codes">
    A missing product code may mean the customer interacted before selecting a specific product, or product data was not captured during submission.
  </Accordion>

  <Accordion title="Understand enquiry vs. order">
    An enquiry captures purchase intent but does not mean the customer completed a purchase. Completed orders are tracked separately in the Sales module.
  </Accordion>

  <Accordion title="Prioritize high-value enquiries">
    Customers with large total quantities or high total prices may be strong immediate follow-up opportunities.
  </Accordion>
</AccordionGroup>

<Warning>
  Enquiry details are read-only and reflect information submitted through your e-commerce website. If details look incorrect, verify the original website activity before follow-up.
</Warning>

<Tip>
  Review the Enquiries Listing Page regularly to identify high-value purchase-intent customers and prioritize sales follow-up.
</Tip>