> ## Documentation Index
> Fetch the complete documentation index at: https://help.kuverbooks.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Help and Support | Resources and Assistance in Kuvera Arc

> Find support options, self-help resources, and contact details for Kuverabooks assistance directly from the Help and Support section in Kuvera Arc.

Help and Support gives you access to Kuverabooks support channels and self-service learning resources from inside Kuvera Arc. Use this section when you need help from the support team, want to review documentation, or prefer to learn from videos and downloadable resources.

## Access Help and Support

<Frame caption="Help and Support in Settings and Profile" />

<Steps>
  <Step title="Open Settings and Profile">
    Go to the bottom of the left navigation panel and click **Settings and Profile**.
  </Step>

  <Step title="Select Help and Support">
    From the left panel menu, click **Help and Support**.
  </Step>

  <Step title="Choose a support option">
    The right panel displays available contact channels and self-help resources. Select the option that best fits your need.
  </Step>
</Steps>

## Direct support channels

Use direct support channels when you need help from the Kuverabooks support team.

<Frame caption="Direct support channels" />

<CardGroup cols={2}>
  <Card title="WhatsApp Support" icon="message">
    Contact support through WhatsApp for quick, conversational assistance with straightforward questions or workflow guidance.
  </Card>

  <Card title="Viber Support" icon="message">
    Reach the support team through Viber if that is your preferred messaging platform.
  </Card>

  <Card title="Email Address" icon="envelope">
    Send detailed questions, issue descriptions, screenshots, or support requests by email.
  </Card>

  <Card title="Contact Number" icon="phone">
    Call support for direct, real-time assistance with urgent or complex issues.
  </Card>
</CardGroup>

<Note>
  The specific contact details and availability of each support channel depend on your organization's support configuration. If one channel is unavailable, use another available option.
</Note>

<Info>
  For account-specific issues such as billing discrepancies, access problems, or urgent operational errors, use direct support channels instead of self-help resources.
</Info>

## Self-help resources

Use self-help resources when you want to learn workflows, review setup steps, or answer common questions independently.

<Frame caption="Self-help resources" />

<CardGroup cols={3}>
  <Card title="Browse Our Docs" icon="book-open">
    Access Kuverabooks documentation for step-by-step guides, feature explanations, setup walkthroughs, and reference material.
  </Card>

  <Card title="Visit Our YouTube" icon="circle-play">
    Watch video tutorials, onboarding walkthroughs, and feature demonstrations.
  </Card>

  <Card title="Downloadable Resources" icon="file-arrow-down">
    Download setup guides, reference templates, printable checklists, and other offline materials.
  </Card>
</CardGroup>

<Tip>
  For workflow questions or feature learning, check documentation and videos first. Many common questions are covered in self-help resources.
</Tip>

## Choose the right support option

<CardGroup cols={2}>
  <Card title="Quick workflow question" icon="circle-question">
    Use documentation or YouTube tutorials.
  </Card>

  <Card title="Learning a new feature" icon="circle-play">
    Use documentation or YouTube tutorials.
  </Card>

  <Card title="Onboarding a team member" icon="users">
    Use downloadable resources and documentation.
  </Card>

  <Card title="Billing or subscription issue" icon="credit-card">
    Use email or phone support.
  </Card>

  <Card title="Urgent operational issue" icon="triangle-exclamation">
    Use phone or WhatsApp support.
  </Card>

  <Card title="Complex technical issue" icon="screwdriver-wrench">
    Email support with full details, screenshots, and steps to reproduce.
  </Card>

  <Card title="Account access problem" icon="key">
    Use phone or email support.
  </Card>
</CardGroup>

## What to include when contacting support

Providing clear details helps the support team respond faster.

<AccordionGroup>
  <Accordion title="For account or access issues">
    Include your organization name, username or email address, affected user account, and the exact issue you are experiencing.
  </Accordion>

  <Accordion title="For billing or subscription issues">
    Include your plan name, subscription status, payment ID if available, and a description of the discrepancy.
  </Accordion>

  <Accordion title="For workflow issues">
    Include the module name, document number if available, what action you were trying to perform, and what happened instead.
  </Accordion>

  <Accordion title="For technical issues">
    Include screenshots, error messages, browser/device details, and the steps needed to reproduce the issue.
  </Accordion>
</AccordionGroup>

<Warning>
  For account-specific, billing, subscription, or urgent access issues, always use direct support channels. Self-help resources cannot resolve issues that require investigation or action on your account.
</Warning>

<Note>
  Use Help and Support as your central place for assistance, learning resources, and direct Kuverabooks support contact options.
</Note>