Browse and Filter Purchase-Intent Enquiries in Kuvera Arc

Learn how to use the Enquiries Listing Page in Kuvera Arc to browse, search, and filter e-commerce customers who have shown purchase intent.

The Enquiries Listing Page helps you monitor customers who have shown purchase intent on your e-commerce website. Each enquiry represents a customer interaction such as adding products to a cart, starting checkout, or showing interest in a product.

Enquiry records are created automatically from e-commerce website activity. They represent purchase-intent interactions, not general contact messages.

Access Enquiries

Enquiries & Contacts in the E-Commerce Management sidebar

1. Open E-Commerce Management

   In the left navigation panel, click E-Commerce Management.

2. Select Enquiries & Contacts

   Click Enquiries & Contacts. The page opens with the Enquiries tab selected by default.

   Enquiries tab

3. Confirm the Enquiries tab

   Verify that Enquiries is active. If the Contacts listing is visible, click Enquiries to switch back.

Enquiries table

The Enquiries table shows purchase-intent records from your e-commerce website. Each row represents a customer and the product interaction captured from the website.

Enquiries Listing Page

SN

Serial number of the enquiry record in the current listing.

Customer Name

Full name of the customer who showed purchase intent.

Phone Number

Customer phone number submitted through the e-commerce flow.

Customer Email

Customer email address.

Enquiry Date

Date the enquiry or purchase-intent record was created.

Product Code

Product code associated with the enquiry.

View

Opens the enquiry detail panel for the record.

The listing view is read-only. You cannot edit or delete enquiry records from this page.

Search enquiries

Use the search bar to locate a specific customer or enquiry.

Search enquiries

You can search by:

• Customer name
• Email address
• Phone number
• Other identifying details

If a customer submitted multiple enquiries, search by email address to find their related records quickly.

Filter enquiries by date

Use Filter Data to review enquiries from a specific period, such as last week, this month, or a campaign window.

Enquiries filter panel

1. Open the filter panel

   Click Filter Data on the Enquiries Listing Page.

2. Set a date range

   Enter a start date and end date.

3. Apply or clear the filter

   Click Apply Filter to update the listing, or click Clear to return to the full list.

The date filter applies only to the Enquiries tab. The Contacts tab has its own separate listing and filters.

View enquiry details

Open an enquiry to review the full customer and product information.

1. Find the enquiry

   Locate the enquiry in the listing table using search or date filters.

2. Click View

   Click the View icon on the enquiry row.

   View enquiry action

3. Review the detail panel

   A detail panel opens with customer information, product details, and a summary.

   Enquiry detail panel

Detail panel contents

Customer information

The customer section shows:

• Customer Name — name submitted through the e-commerce flow
• Phone Number — customer contact number
• Customer Email — customer email address
• Enquiry Date — date the enquiry was recorded

Product details

The product section lists items the customer expressed interest in purchasing.

It may include:

• Product name and identification
• Pricing information per product
• Quantity selected or requested, where applicable

Summary

The summary section shows:

Total Quantity

Combined quantity of all products included in the enquiry.

Total Price

Combined estimated value of all products in the enquiry.

When you are done, click Close Preview to return to the Enquiries Listing Page.

Use enquiry records

Follow up with customers

Use the customer’s email address or phone number from the enquiry detail panel to contact them through your preferred channel.

Review missing product codes

A missing product code may mean the customer interacted before selecting a specific product, or product data was not captured during submission.

Understand enquiry vs. order

An enquiry captures purchase intent but does not mean the customer completed a purchase. Completed orders are tracked separately in the Sales module.

Prioritize high-value enquiries

Customers with large total quantities or high total prices may be strong immediate follow-up opportunities.

Enquiry details are read-only and reflect information submitted through your e-commerce website. If details look incorrect, verify the original website activity before follow-up.

Review the Enquiries Listing Page regularly to identify high-value purchase-intent customers and prioritize sales follow-up.