Review Enquiry Details and Customer Product Intent Records
Use the Kuvera Arc Enquiry Detail View to review a customer’s contact information, selected products, quantities, and total purchase-intent value.
The Enquiry Detail View shows the full purchase-intent record captured from your e-commerce website. Use it to review the customer’s contact information, selected products, quantities, and estimated enquiry value in one place.
The Enquiry Detail View is read-only. It shows the information submitted through your e-commerce website and cannot be edited from within Kuvera Arc.
The product section lists every item the customer selected or expressed interest in.
Product information section
Product Name
Product the customer showed interest in purchasing.
Quantity
Quantity the customer selected or requested, if captured.
Price
Listed price per unit at the time of the enquiry.
Product details reflect what the customer had in the cart or purchase flow when the enquiry was submitted. Current inventory availability or pricing may have changed since then.
Use the customer’s contact information and product details to have a more informed conversation.Knowing which products the customer selected and the estimated value of the enquiry helps your team personalize follow-up.
Review Total Price to identify high-value enquiries. Use product details to check stock availability, review promotions, or prepare a quote.
Enquiry records are read-only because they represent the original customer interaction captured from your e-commerce website.
Why can't I edit enquiry details?
Enquiry records show the exact information captured from the website. Keeping them read-only preserves an accurate record of customer purchase intent.
What if customer details look incorrect?
The customer may have entered incorrect information, or there may be a data capture issue. Verify the original website submission before using the details for follow-up.
What if product information looks wrong?
Product details reflect what was captured at submission time. If names, prices, or codes look outdated, compare them with your current product catalog and review your e-commerce integration settings.
Can the same customer appear multiple times?
Yes. A customer can submit multiple enquiries across different sessions or product selections. Each enquiry is stored as a separate record.
Always verify customer contact details before reaching out. Enquiry information is recorded as submitted and may contain typos or placeholder information.
Use the Enquiry Detail View to understand purchase intent quickly, prioritize high-value opportunities, and prepare more relevant follow-up.
