Help and Support | Resources and Assistance in Kuvera Arc

Find support options, self-help resources, and contact details for Kuverabooks assistance directly from the Help and Support section in Kuvera Arc.

Help and Support gives you access to Kuverabooks support channels and self-service learning resources from inside Kuvera Arc. Use this section when you need help from the support team, want to review documentation, or prefer to learn from videos and downloadable resources.

Access Help and Support

Help and Support in Settings and Profile

1. Open Settings and Profile

   Go to the bottom of the left navigation panel and click Settings and Profile.

2. Select Help and Support

   From the left panel menu, click Help and Support.

3. Choose a support option

   The right panel displays available contact channels and self-help resources. Select the option that best fits your need.

Direct support channels

Use direct support channels when you need help from the Kuverabooks support team.

Direct support channels

WhatsApp Support

Contact support through WhatsApp for quick, conversational assistance with straightforward questions or workflow guidance.

Viber Support

Reach the support team through Viber if that is your preferred messaging platform.

Email Address

Send detailed questions, issue descriptions, screenshots, or support requests by email.

Contact Number

Call support for direct, real-time assistance with urgent or complex issues.

The specific contact details and availability of each support channel depend on your organization’s support configuration. If one channel is unavailable, use another available option.

For account-specific issues such as billing discrepancies, access problems, or urgent operational errors, use direct support channels instead of self-help resources.

Self-help resources

Use self-help resources when you want to learn workflows, review setup steps, or answer common questions independently.

Self-help resources

Browse Our Docs

Access Kuverabooks documentation for step-by-step guides, feature explanations, setup walkthroughs, and reference material.

Visit Our YouTube

Watch video tutorials, onboarding walkthroughs, and feature demonstrations.

Downloadable Resources

Download setup guides, reference templates, printable checklists, and other offline materials.

For workflow questions or feature learning, check documentation and videos first. Many common questions are covered in self-help resources.

Choose the right support option

Quick workflow question

Use documentation or YouTube tutorials.

Learning a new feature

Use documentation or YouTube tutorials.

Onboarding a team member

Use downloadable resources and documentation.

Billing or subscription issue

Use email or phone support.

Urgent operational issue

Use phone or WhatsApp support.

Complex technical issue

Email support with full details, screenshots, and steps to reproduce.

Account access problem

Use phone or email support.

What to include when contacting support

Providing clear details helps the support team respond faster.

For account or access issues

Include your organization name, username or email address, affected user account, and the exact issue you are experiencing.

For billing or subscription issues

Include your plan name, subscription status, payment ID if available, and a description of the discrepancy.

For workflow issues

Include the module name, document number if available, what action you were trying to perform, and what happened instead.

For technical issues

Include screenshots, error messages, browser/device details, and the steps needed to reproduce the issue.

For account-specific, billing, subscription, or urgent access issues, always use direct support channels. Self-help resources cannot resolve issues that require investigation or action on your account.

Use Help and Support as your central place for assistance, learning resources, and direct Kuverabooks support contact options.